With increasing Globalisation, even the use of a common language in a company will not guarantee effective communication across borders. Misunderstandings range from the devastating to the downright comical, but each time there is a cost and risk implication.
The underlying issue here is often the dilution of company culture by local norms and practices. Even within the same building, communication suffers from the way that different departments view the issues and their roles.
Due to the complexity of the situation, a pre-meeting with some managers and HR personnel is recommended so that each Workshop can be customized according to the focus and segment of the organization, make-up of the group, the colleagues/clients that they interact with.
There are however, some themes that are common to most situations and these form the basis of this outline. In addition, company-specific modules, such as Company Personality, Dealing with Difficult Partners, and Using and Controlling Emotions, can be introduced as required.